Jewelry Shipping Policy

Shipping and Exchange Policy - Sandhya Gems Corner

🚚 Jewelry Shipping Policy: Shipping Information

Shipping Areas

Our Jewelry Shipping Policy covers all orders shipped within India. As dedicated jewelry stores, we tailor each shipment to your location and pin code for the best experience. We carefully select trusted courier partners to ensure safe and timely delivery. International shipping may be available for special requests. If you are searching for jewelry stores near me that offer reliable nationwide delivery, contact us before placing your order.

Processing Time

Processing time depends on the type of order. We carefully prepare and check each item before dispatch.

• Standard Orders: 1-2 business days
• Custom Jewelry: 7-15 business days (depending on complexity)
• Engraved Items: 3-5 business days

After processing, your order is handed to our courier partner. You will receive updates when it ships.

Delivery Timeframes

Delivery timelines vary by destination. The timeframes below are estimates in business days.

• Metro Cities: 2-4 business days
• Major Cities: 3-5 business days
• Other Locations: 5-10 business days
• Remote Areas: 7-15 business days

Delays can happen due to weather or courier constraints. We'll share any updates we receive.

Shipping Charges

Shipping fees are calculated by order value, location, and package weight.

• Free Shipping: Orders above ₹2,000
• Standard Shipping: ₹99 - ₹199
• Cash on Delivery: Additional ₹69 charge

Shipping Partners

We work with trusted shipping partners: Blue Dart Express, DTDC, India Post, and Delhivery. These partners help us maintain reliable and secure deliveries across India.

📦 Packaging Details

All jewelry is carefully packaged with protective boxes or pouches, bubble wrap, and tamper-proof packaging. Insurance is automatically included for orders above ₹5,000.

Keep the outer packaging until your order is checked. If damage is noticed on arrival, take photos before opening and keep all inserts, tags, and boxes together for verification.

📍 Order Tracking and Updates

Tracking is shared once your parcel is dispatched. You can follow the shipment until delivery with real-time updates and photo proof confirmation. We notify you at every key stage of the delivery process.

🔄 Exchange Policy

Exchange Eligibility

Items eligible for exchange within 7 days of delivery include wrong size, different product than ordered, manufacturing defects, and damage during shipping.

Exchange Process

To request an exchange, contact us within 7 days of delivery with your order number and reason. We'll arrange pickup of the original item. No additional shipping charges for valid exchanges.

Size Exchange

Free size exchanges are available for rings and bangles provided the item remains unworn and in original condition, subject to availability.

Non-Exchangeable Items

Custom-made or personalized jewelry, earrings, worn or damaged items, items without original packaging, and items exchanged after the 7-day window cannot be exchanged. Reach out before requesting if you are unsure about eligibility.

🚛 Delivery Information

Delivery Options

We provide Standard Delivery, Express Delivery, and Cash on Delivery options based on serviceability and courier coverage.

Delivery Requirements

Signature confirmation is required for all jewelry deliveries. Valid ID is required for high-value deliveries. Someone must be available to receive the package.

Failed Delivery

If delivery fails after 3 attempts, the package is held at the local facility for 7 days. Customer is notified via SMS and email. Return shipping charges apply if not collected.

🌍 Special Shipping Services

Gift Wrapping

Complimentary gift wrapping is available with premium gift boxes, personalized messages, and discrete packaging options. This service is free and available on all orders.

Insurance Coverage

All shipments above ₹5,000 are automatically insured. Coverage includes loss, theft, and damage. Claim process assistance is provided.

📞 Support

For any queries about our Jewelry Shipping Policy for jewelry orders, contact sandhyagems6@gmail.com or contact@sandhyagems.in, or call/WhatsApp 8240673685. Business Hours: Monday-Saturday, 10 AM - 7 PM IST.

Note: Shipping times may vary during festivals, monsoon season, or unforeseen circumstances. We'll keep you informed of any delays.