Welcome to our Gemstone FAQs — quick answers to help you shop with clarity and confidence.

Gemstone FAQs

These faqs are written to make shopping simple and stress-free.

Use them to compare options and choose what suits you best.

If you're browsing birthstones like amethyst or alexandrite, these answers can guide your decision too.

If you still have questions, our team is happy to help.

What types of gemstones do you offer?

We offer a wide range of gemstones, including semi-precious stones, certified gemstones, and exclusive collections.

You'll find options such as emeralds, rubies, amethyst, and alexandrite.

Popular choices like opal also appear in select pieces.

Each stone is chosen for quality and authenticity.

We aim to offer variety without compromising on standards.

How can I be sure about the authenticity of your gemstones?

All our gemstones come with certification to confirm natural origin and quality.

We work only with trusted sources and rely on gemological experts to verify every stone.

If you need help reading a certificate, contact our team.

We can guide you on what key details mean.

What is your return and exchange policy?

We offer a 30-day return and exchange policy for gemstones and jewelry.

Please ensure the product is in original condition and packaging.

For detailed terms, visit our Returns page.

If you are unsure whether your item qualifies, contact us before sending it back.

This helps avoid delays and lets us support you faster.

Can I get a custom-made jewelry piece?

Yes, we provide custom jewelry design services.

Select your preferred gemstone — whether that's opal, alexandrite, amethyst, or another stone — and share your design specifications.

Our expert craftsmen will create a unique piece for you.

You can discuss sizing, setting style, and overall look.

We'll help you understand what works best for your chosen stone.

How can I track my order?

Once your order is dispatched, we will email you a tracking number.

Use it on our shipping partner's website to monitor delivery status.

If tracking does not update right away, please check again after some time.

Some carriers take time to scan packages into their system.

If updates remain missing, reach out to support.

Are your gemstones natural or treated?

We primarily offer natural and untreated gemstones.

If a gemstone has undergone any treatment, we clearly state it in the product description and certification.

This helps you compare stones with full transparency.

When in doubt, ask us before you purchase.

We'll point you to the exact listing details.

Do you provide international shipping?

Yes, we ship products internationally.

Shipping charges and delivery time vary by destination.

You can review the exact details during checkout.

If your region has restrictions, please contact us before placing an order.

Customs timelines can also vary by country, so we recommend planning ahead for gifts.

What payment methods do you accept?

• Credit/Debit Cards: Visa, MasterCard, American Express
• PayPal
• Net Banking
• Cash on Delivery (select locations only)

We ensure secure payment processing for safety and convenience.

If a payment fails, try again or choose another method at checkout.

If you see an error, double-check your card and billing details.

You can also try a different browser or device.

How do I care for my gemstone jewelry?

Avoid exposure to harsh chemicals and extreme temperatures.

Clean pieces gently with a soft cloth and store items separately to prevent scratches.

Remove jewelry before heavy work or cleaning to reduce accidental knocks.

These simple steps keep your pieces looking their best for years.

Can I visit your store in person?

We invite you to visit our showroom to see collections firsthand.

Check our Contact page for the address and visiting hours.

We recommend booking an appointment so a specialist is available when you arrive.

You'll have time to ask questions in detail and explore at your own pace.

What if I receive a damaged or incorrect product?

If your order arrives damaged or incorrect, contact customer support immediately.

We will arrange a replacement or refund as per our policies.

Please keep the original packaging, as it may be needed for the process.

Photos help us assess the issue quickly — share them when you contact support, if possible.

Do you offer gemstone certification documentation?

Yes, every gemstone purchase includes a certification document issued by a recognized gemological institute.

This certifies the authenticity and quality of your gemstone.

Keep the document safely for your records, future resale, insurance, or exchanges.

Our Gemstone FAQs are here to help you understand exactly what you're buying.

How do I join the Sandhya Gems community?

Join our community to get updates on new collections, offers, and gemstone care tips.

Subscribe to our newsletter on the homepage.

You can also follow us on social media for styling ideas, birthstones guides, and seasonal picks.

It's a simple way to stay connected and informed.

Our Gemstone FAQs cover everything from opal care to alexandrite selection and amethyst gifting.

Bookmark this Gemstone FAQs page so you can return whenever a new question arises.

What makes Sandhya Gems different?

At Sandhya Gems, we blend passion with expertise.

Our commitment to quality and customer satisfaction guides every order.

We also focus on ethical sourcing across our entire gemstone selection.

These Gemstone FAQs reflect our dedication to transparency at every step.

We update our Gemstone FAQs regularly so the answers stay accurate and helpful.

Experience the magic of nature's treasures with us.