Shipping and Exchange Policy - Sandhya Gems Corner: Jewelry Shipping Policy

🚚 Jewelry Shipping Policy: Shipping Information

Shipping Areas

Our Jewelry Shipping Policy covers orders shipped within India.

It explains our process in a clear, customer-friendly way.

International shipping may be available for special requests.

Please contact us for details before placing your order.

Many jewelry stores use similar timelines, but each order can vary.

Serviceability can depend on your location and pin code.

Processing Time

Processing time depends on the type of order.

We prepare each item carefully before dispatch.

We also check packaging and order details before it leaves.

• Standard Orders: 1-2 business days
• Custom Jewelry: 7-15 business days (depending on complexity)
• Engraved Items: 3-5 business days

After processing, your order is handed to our courier partner.

You will receive updates when it ships.

If your order has multiple items, we may ship after the longest timeline.

If you have a date in mind, message us early.

We can guide you on what is possible.

We’ll confirm details before we dispatch your order.

Delivery Timeframes

Delivery timelines vary by destination.

The timeframes below are estimates in business days.

• Metro Cities: 2-4 business days
• Major Cities: 3-5 business days
• Other Locations: 5-10 business days
• Remote Areas: 7-15 business days

Delays can happen due to weather or local courier constraints.

We’ll share updates we receive from the courier.

Delivery days are counted after dispatch, not from the order date.

Please ensure your address and pin code are accurate.

Correct details help prevent reroutes and missed deliveries.

If you need changes, contact us as early as possible.

Shipping Charges

Shipping fees are calculated by order value, location, and package weight.

All charges shown at checkout are for confirmation.

• Free Shipping: Orders above ₹2,000
• Standard Shipping: ₹99 - ₹199 (based on location and weight)
• Cash on Delivery: Additional ₹69 charge

COD availability depends on your serviceable pin code.

Some remote areas may have limited options.

If you need a quick estimate, contact our team with your location.

This helps you plan before you complete payment.

Shipping Partners

We work with trusted shipping partners including:

• Blue Dart Express
• DTDC
• India Post
• Delhivery

We choose the partner that best supports your location.

This helps ensure safe and timely delivery.

Partner selection can also depend on courier coverage.

It may also depend on local serviceability.

For high-value shipments, we prioritize secure handling.

We also prefer reliable routes for smoother delivery.

📦 Packaging Details

All jewelry is carefully packaged to protect it in transit.

We focus on safety, hygiene, and presentation.

Packaging is designed to reduce damage risks during travel.

• Protective jewelry boxes or pouches
• Bubble wrap for extra protection
• Tamper-proof packaging
• Insurance coverage for high-value items

Please keep the outer packaging until your order is checked.

It may be required for exchange support.

If you notice damage on arrival, take photos before opening.

This helps speed up resolution and courier coordination.

Please keep all inserts, tags, and boxes together.

It helps us verify the order during any request.

📍 Order Tracking and Updates

Tracking is shared once your parcel is dispatched.

This helps you follow the shipment until delivery.

Updates depend on courier scan activity in each hub.

• Tracking number provided via email and SMS
• Real-time tracking updates
• Delivery confirmation with photo proof
• Customer support for tracking queries

If tracking does not update for an extended period, contact us.

We will coordinate with the courier.

Sometimes scans update in batches during peak seasons.

If you have a delivery preference, share it while ordering.

This can support smoother delivery attempts.

Please keep your phone active for courier calls.

It helps reduce missed or delayed delivery attempts.

🔄 Exchange Policy

Exchange Eligibility

Items eligible for exchange within 7 days of delivery:

• Wrong size received
• Different product than ordered
• Manufacturing defects
• Damaged during shipping

Please check your order as soon as you receive it.

Report any issue within the 7-day window.

Keep the item unused and in original condition.

Also keep tags, boxes, and included packaging.

This policy is meant to keep the process fair and clear.

Please share clear photos if there is visible damage.

That helps us coordinate faster with the courier team.

Exchange Process

Our exchange process is designed to be simple.

Follow the steps below for a smooth request.

1. Contact us within 7 days of delivery
2. Provide order number and reason for exchange
3. We'll arrange pickup of the original item
4. New item will be shipped once we receive the original
5. No additional shipping charges for valid exchanges

To avoid delays, share clear details in your first message.

This helps us confirm eligibility quickly.

Please ensure the pickup address and phone number are correct.

Incorrect details can delay pickup scheduling.

Please pack the item securely for the pickup.

Use the original box where possible.

Size Exchange

We offer size support for select categories.

The item must remain unused and in original condition.

• Free size exchange for rings and bangles
• Subject to availability of requested size
• Original item must be in unworn condition
• We'll arrange both pickup and delivery

If the requested size is not available, our team will guide you.

We will suggest the next best option based on availability.

For a faster resolution, share your preferred size clearly.

If possible, include sizing notes from your order.

Product Exchange

You may request an exchange for another item.

The replacement depends on availability at that time.

• Exchange for different product of equal or higher value
• Price difference to be paid if exchanging for higher value item
• Refund of difference if exchanging for lower value item
• Subject to availability of exchange product

We recommend confirming product details before ordering.

This reduces the need for exchanges.

If you want help choosing, reach out before placing your order.

We can clarify basic details and availability.

Please note that exchange approvals follow this policy.

We will confirm next steps after we review your request.

Non-Exchangeable Items

Some items cannot be exchanged due to hygiene or customization reasons.

Some items may also be excluded due to their condition.

• Custom-made or personalized jewelry
• Earrings (for hygiene reasons)
• Items worn or damaged by customer
• Items without original packaging
• Items exchanged after 7-day window

If you are unsure about eligibility, reach out before requesting.

We will clarify the options available to you.

Please avoid removing packaging until you confirm the item is correct.

This supports smoother verification for exchange cases.

🚛 Delivery Information

Delivery Options

We provide delivery choices based on serviceability.

Options may vary by location and courier coverage.

• Standard Delivery: Delivered to your address
• Express Delivery: Priority handling and faster delivery
• Cash on Delivery: Pay when you receive (available in select areas)

Express delivery supports faster movement after dispatch.

Processing timelines remain as mentioned above.

Please double-check your delivery address and pin code at checkout.

This reduces failed delivery attempts.

Delivery Requirements

To keep shipments secure, certain delivery checks may be required.

Please review the points below.

• Someone must be available to receive the package
• Valid ID required for high-value deliveries
• Signature confirmation for all jewelry deliveries
• Safe drop-off not available for jewelry items

If no one is available, the courier may attempt delivery again.

This can extend the final delivery date.

If you expect to be unavailable, use an address with someone present.

You can also watch tracking updates for the delivery window.

Failed Delivery

If delivery fails:

• 3 delivery attempts will be made
• Package held at local facility for 7 days
• Customer notified via SMS and email
• Return shipping charges apply if not collected

Please respond to courier messages promptly.

This helps prevent returns and extra charges.

If your phone number changes, inform us as soon as possible.

It helps the courier reach you for delivery updates.

🌍 Special Shipping Services

Gift Wrapping Services

Gift services are available to help you send jewelry to someone special.

Packaging remains secure throughout transit.

• Complimentary gift wrapping available
• Premium gift boxes for special occasions
• Personalized gift messages
• Discrete packaging option available

Discrete packaging helps keep the contents private.

It is useful for surprises and gifting occasions.

If you want a message included, share it while placing the order.

We will pack it neatly for a polished unboxing experience.

Insurance Coverage

Insurance is provided for eligible orders for added peace of mind in transit.

Coverage details depend on the order value and shipment type.

• All shipments above ₹5,000 are automatically insured
• Additional insurance available for high-value items
• Coverage against loss, theft, and damage
• Claim process assistance provided

If an issue occurs in transit, contact us with your order details.

We will guide you through next steps.

Please keep tracking details and any courier updates available.

They help with faster claim support where applicable.

📞 Jewelry Shipping Policy Support

For shipping or exchange queries under our Jewelry Shipping Policy, our team is here to help.

We reply as quickly as possible during business hours.

• Email: sandhyagems6@gmail.com or contact@sandhyagems.in
• Phone: 8240673685
• WhatsApp: 8240673685
• Business Hours: Monday-Saturday, 10 AM - 7 PM IST

Emergency Contact

For urgent delivery issues or time-sensitive orders, contact us immediately.

We'll do our best to accommodate special requests.

Note: Shipping times may vary during festivals, monsoon season, or due to unforeseen circumstances.

We'll keep you informed of any delays under our Jewelry Shipping Policy.