Cancellation and Refund Policy - Sandhya Gems Corner

Our Jewelry Return Policy explains how cancellations, returns, refunds, and exchanges work.

Please read this policy carefully before you place an order.

It is written to keep each return request clear and predictable.

If anything is unclear, contact us and we will guide you.

Order Cancellation Guidelines

Before Shipment

Order cancellation is free of charge before shipment.

Please contact us within 24 hours of placing your order.

Email sandhyagems6@gmail.com or call 8240673685.

Share your order number and a brief cancellation reason.

After confirmation, we issue a full refund in 3-5 business days.

The refund is sent to the original payment method.

After Shipment

Once the item ships from our facility, cancellation is not possible.

You can still start a return after delivery if it is eligible.

Please review the return terms below before sending anything back.

This approach keeps the process consistent for every customer.

Jewelry Return Policy: Return Window

Returns are accepted within 7 days from delivery.

The return must be requested and shipped within this window.

Items must be unworn and in original condition.

All tags and packaging must be intact.

The original invoice is required for validation.

Eligible items should be free from damage, scratches, or alterations.

If you are comparing options across jewelry stores, review these rules first.

This helps your return move faster during inspection.

We may refuse any return that does not meet these conditions.

That includes items with missing packaging or missing invoice.

Non-Returnable Items

Some products cannot be returned under this return policy.

Custom-made or personalized jewelry pieces are excluded.

For hygiene, earrings are also non-returnable.

Misused items are not eligible for a return.

Items returned after 7 days will be refused.

Items without original tags or packaging will be refused.

This protects both customers and our store.

If you searched “jewelry stores near me” and chose us, please check these exclusions.

We want you to order confidently and avoid avoidable return issues.

Refund Process Explained

We aim to keep every refund step simple and trackable.

Please follow the steps below so our team can verify quickly.

Accurate details help us process your request without delays.

Keep your order number ready when you contact support.

How to Request a Refund

1. Contact our customer service team to start your refund request.
2. Share your order number and the reason for the return.
3. We will send detailed return instructions and a shipping label if needed.
4. Pack the item securely, including tags, packaging, and the invoice.
5. Ship it back promptly so it arrives within the return window.
6. After inspection, your refund will be processed accordingly.

Please use secure packing to avoid transit damage.

Do not remove tags or protective materials before returning.

Returns that fail inspection may not qualify for a refund.

We will communicate the outcome after inspection.

Refund Timeline

After we receive the returned item, inspection takes 1-2 business days.

Refund processing then takes 3-5 business days.

Bank credit usually completes within 5-10 business days.

Timing depends on your bank’s internal processing cycle.

If you have questions, contact us with your order number.

We will help you track the status of your refund.

Refund Method

Refunds are issued to the original payment method used for the order.

Credit or debit card refunds usually take 5-10 business days.

UPI or digital wallet refunds may take 1-3 business days.

Net banking refunds typically take 3-7 business days.

Cash on Delivery refunds are transferred to your bank account.

Please submit the required details for the transfer.

Keep your payment reference until the refund reflects.

This helps in case your bank requests a reference number.

Exchange Policy for Jewelry Stores Customers

Our exchange policy is available for eligible items within 7 days.

The product must be unused and in original condition.

Tags and packaging must be intact for an exchange request.

This helps our team confirm condition and act quickly.

We may request photos to speed up verification.

Once confirmed, we guide you through the next steps.

Size Exchange

We offer size exchanges free of charge within 7 days of delivery.

Exchanges depend on availability of the required size.

Items must be returned in original condition.

We arrange pickup and delivery at no extra cost.

This supports a smooth experience for our customers.

If you need a size change for a bracelet, reach out within 7 days.

Share your order number so we can assist faster.

Product Exchange Conditions

Exchanges are allowed within 7 days if the item differs from your order.

We also replace items with manufacturing defects.

We also replace items damaged during shipping.

This helps you receive the correct or undamaged goods.

Please share clear photos when reporting damage or defects.

This helps us confirm the issue and speed up resolution.

We will advise the next steps after reviewing your request.

Shipping Costs Policy

• Returns due to our error: We cover return shipping costs for mistakes on our part.
• Customer-initiated returns: Customers pay return shipping in these cases.
• Exchanges: Pickup and delivery for size exchanges are free as part of our Jewelry Return Policy.

Please follow the shared instructions for any pickup or shipment.

Using the correct method helps avoid delivery delays.

Quality Guarantee

If your item is defective or damaged, contact us immediately.

Please include photos so we can review the issue faster.

We will arrange either a prompt replacement or full refund.

Our store prioritizes quality and fair handling of claims.

This approach keeps outcomes consistent for every customer.

Contact Information for Returns & Refunds

For cancellations, return requests, or refunds, contact us by email.

Email sandhyagems6@gmail.com or contact@sandhyems.in.

Call or WhatsApp 8240673685.

Our hours are Monday to Saturday, 10 AM to 7 PM IST.

Please include your order number for faster support.

Note: This Jewelry Return Policy and refund policy may update periodically.

Customers should review this page regularly for the newest terms and conditions.