Cancellation and Refund Policy - Sandhya Gems Corner

Order Cancellation

Before Shipment

You can cancel your order free of charge before it has been shipped. To cancel:

• Contact us within 24 hours of placing the order
• Email us at 'sandhyagems6@gmail.com' or call 8240673685
• Provide your order number and reason for cancellation
• Full refund will be processed within 3-5 business days

After Shipment

Once your order has been shipped, it cannot be cancelled. However, you may return the item following our return policy outlined below.

Return Policy

Return Window

We accept returns within 7 days of delivery date. Items must be:

• In original, unworn condition
• With all original tags and packaging
• Accompanied by the original invoice
• Free from damage, scratches, or alterations

Non-Returnable Items

The following items cannot be returned:

• Custom-made or personalized jewelry
• Earrings (for hygiene reasons)
• Items damaged due to misuse or normal wear
• Items returned after 7 days of delivery
• Items without original packaging or tags

Refund Process

How to Request a Refund

1. Contact our customer service team
2. Provide order number and reason for return
3. We'll send you return instructions and shipping label (if applicable)
4. Pack the item securely and ship it back to us
5. Refund will be processed once we receive and inspect the item

Refund Timeline

Once we receive your returned item:

• Inspection: 1-2 business days
• Refund processing: 3-5 business days
• Bank credit: 5-10 business days (depending on your bank)

Refund Method

Refunds will be credited to the original payment method used for the purchase:

• Credit/Debit Card: 5-10 business days
• UPI/Digital Wallet: 1-3 business days
• Net Banking: 3-7 business days
• Cash on Delivery: Bank transfer (provide account details)

Exchange Policy

Size Exchange

We offer free size exchanges within 7 days of delivery:

• Subject to availability of requested size
• Item must be in original condition
• We'll arrange pickup and delivery of exchanged item
• No additional charges for size exchange

Product Exchange

Product exchanges are allowed within 7 days if:

• Item received is different from what was ordered
• Item has manufacturing defects
• Item was damaged during shipping

Shipping Costs

• Returns due to our error: We cover return shipping
• Customer-initiated returns: Customer bears return shipping cost
• Exchanges: Free pickup and delivery for size exchanges

Quality Guarantee

If you receive a defective or damaged item:

• Contact us immediately with photos
• We'll arrange immediate replacement or full refund
• No questions asked for genuine quality issues

Contact for Returns & Refunds

For any cancellation, return, or refund queries:

• Email: sandhyagems6@gmail.com  or contact@sandhyagems.in
• Phone: 8240673685
• WhatsApp: 8240673685
• Business Hours: Monday-Saturday, 10 AM - 7 PM IST

Note: This policy may be updated from time to time. Please check this page for the most current version.